Introduction

By using the www.appelium.com website (“Site”) and any related services and/or features (together with the Site, the "Service") you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If you have any questions or comments about this Privacy Policy or our use of your data, please contact us at support@appelium.com

Summary of key points

What information do we process?

When you sign up for and use Appelium Dashboard, we may process information depending on how you interact with the Services, the preferences you make, and the products and features you use. For information about SDKs see below.

How do we process information?

We process information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

How do we keep information safe?

We have organizational, technical amd cryptographic processes in place to protect information. This applies to to both stored and transmitted information

What information do we collect?

Information you disclose to us

We collect information that you voluntarily provide to us when you register on the Services or otherwise when you contact us. This may include: names, email addresses.

What information do the SDKs collect?

Note that each SDK has configurable features. Depending on integration and SDK configuration, these are the informations that may be collected.

Feedback (bug reporting)

May collect, depending on configuration: videos, bug report messages, information about device (OS version, model, screen size), URL requests and responses (including payloads), user's locale, application logs

UI test recordings

May collect, depending on configuration: videos of test executions, test failure messages, information about device (OS version, model, screen size), URL requests and responses (including payloads), locale of a device, application logs

Network monitoring

May collect, depending on configuration: URL path (excluding headers, payload and query params), date and time of a request, request duration, response status code, response error code and network connection type (WiFi, 3G, 4G, 5G etc.), version of the app, name and version of the backend environment.

App launch performance monitoring

May collect, depending on configuration: information about device (OS version, model, screen size), app launch duration, app bundle/package identifier.

Non fatal error reporting

May collect, depending on configuration: information about device (OS version, model, screen size), error message, date and time of error report, user's locale, app bundle/package identifier, custom attachment file.

Crash reporting

May collect, depending on configuration: information about device (OS version, model, screen size), crash exception message, stack track leading to a crash, date and time of crash, user's locale, app bundle/package identifier, custom attachment file.

No IP address is collected, stored or processed by any SDK

How do we process information?

We process information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process information for other purposes with your consent.

We process information to facilitate account creation and authentication and otherwise manage user accounts. We may process information so you can create and log in to your account, as well as keep your account in working order.

What legal bases do we rely on to process information?

We only process information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process information. As such, we may rely on the following legal bases to process information.

Consent - We may process information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Legal Obligations - We may process information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose information as evidence in litigation in which we are involved.

Vital Interests - We may process information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process information if you have given us specific permission (i.e., express consent) to use information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process information without your consent.

When and with whom do we share information?

We don not share information.

Business Transfers

We may share or transfer information in connection with, or during negotiations of, any merger, sale, or acquisition of all or a portion of our business to another company. In this event, you will be provided a time period to delete your date before the business transfer takes place.

Do we use cookies and other tracking technologies?

We may use cookies and other tracking technologies to collect and store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy: http://www.appelium.com/cookies

How long do we keep information?

We keep information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. Information collected via SDKs is tied to your payment plan and is deleted immediately once information becomes older than specified in payment plan.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep information safe?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@appelium.com.

What are your privacy rights?

In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us at: support@appelium.com.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at support@appelium.com or updating your account preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account information

If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Do California residents have specific privacy rights?

Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting information.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at: support@appelium.com

How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://dashboard.appelium.com